EBay’s new feedback changes have came into effect and if you try and leave feedback for a customer you will now be greeted with this message:
As a result of the changes my feedback score increased by over 1000 points overnight because eBay will now award you feedback points for repeat custom and everything has been backdated.
So what do these new changes mean?
Well as you can’t retaliate to any negative feedback you receive from your customers any more it means customer service will be king. If you run a sloppy business you will suffer. And I actually don’t think this is a bad thing.
I have always taken pride in my customer service and if eBay will reward me for that I think it’s great.
While we will all receive more negs because of these changes remember everyone has a level playing field.
So what can you do to protect your feedback? Well I think it’s quite simple:
Always deliver to your customers in a timely manner and always always always be polite to your customers.
Also make sure you start communicating with your customers as soon as you make a sale and deal with any questions in a timely manner.
It really is a simple as that.
You will once again see message boards full of people moaning about these new changes. My advice is not to get dragged into this and concentrate on your own business. There’s nothing you can ever do about these changes so just adapt and move on.
For me personally I think it will be interesting to see how things develop but if you’re a sloppy seller on eBay your days are numbered…
If you want to learn more about the new changes click here.
So what do you think about this new policy change? Do you think it will help your eBay business? Please share your thoughts below.