All I have done all day today is work on my support system.
I have been testing to make sure everything is working just right.
It is now fully up and running at www.planetsmshelpdesk.com/
I have been adding autoresponder messages to all my email accounts, putting links to my helpdesk on all my websites, adding messages to the knowledgebase and basically testing the whole system.
Everything seems to be running smoothly and judging by the small amount of tickets I am receiving the knowledgebase seems to be doing it’s job.
If you get a lot of support emails you will know the majority is simply day to day stuff that can eat up your time, stuff like:
- How do I download my eBook
- How do I open my eBook.
- I have lost my password.
- How do you automate delivery.
- How do I promote your products.
Now most enquiries are covered by my new support system through the knowledgebase. In fact it even suggests answers to your query as you type. How cool is that?
The result is there has been two tickets so far today whereas there would have had about fifty emails to answer.
So even though the helpdesk is brand new I can see how it is going to free up so much time.
So if you find your day is becoming increasingly wasted in answering emails I can highly recommend a helpdesk.
The system I use cost $500 from www.kayako.com/ so I am not saying rush out and buy that but whatever you decide to use make sure it has the ability to add a knowledgebase.
I have used a free system called Maian Free Support for one of my sites and for starters it is fine and does a great job.
You may also find you can install a support system via your webhost cpanel.
So as your business grows remember this post, one day you will need a support system.
I will be back to making money tomorrow so until then…