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29
Please Read Before Submitting a Ticket
Posted by John Thornhill on 29 October 2015 08:59 PM

We want to give you the best support experience possible so please note how the whole support process works.

1. You submit a ticket.

2. The system logs your ticket and sends a response to your email address. If it's the first time you have submitted a ticket you will also receive a username and password so you can login and check for our response.

3. When we respond you will receive the response via email and it will also be logged in the helpdesk system. You can view all tickets and responses by logging into the support desk.

If you need to retreive your login details you can do so here.

http://www.johnthornhill.com/support/index.php?/Base/UserLostPassword/Index

We never ignore any support request so please make sure you check your spam/trash if you don't see a response from the helpdesk system after logging a support ticket.

You may want to whitelist support@johnthornhill.com to ensure our emails are delivered to your inbox.

Please keep in mind that we are in the UK (GMT) time zone.

While we usually reply within a few hours please allow 24 - 48 business hours to receive a response.


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