Today I have been extremely busy although most of the activity has been behind the scenes.<\/p>\n
I have been working with my support manager Daniel on a new ticket system that I plan to roll out next week. If you find your business growing the very first thing you should consider outsourcing is support. I have not done my own general support for over a year now and it was the best business decision I have ever made. Daniel is a personal friend and knows my business inside out so he was perfect for the job.<\/p>\n
Anyway, the reason I am moving over to a ticket system is because the spam filters are making it increasingly difficult to communicate with my customers.<\/p>\n
Has anyone been in this scenario?<\/p>\n
Customer – I have not received my eBook, can you send it?<\/em><\/p>\n You – Sure, here is your download link, let me know if you need more help.<\/p>\n 24 hours later…<\/p>\n Customer – I contacted you yesterday about my eBook, I did not receive it. Could you please send it?<\/em><\/p>\n You – Hi, I responded to your email yesterday, I’m guessing your spam filter caught it. here is your download link again. Please let me know if you need more help.<\/p>\n 24 hours later.<\/p>\n WHY ARE YOU IGNORING MY EMAILS YOU **@@\u00a3$%\u00a3<\/a><\/em><\/p>\n You get the picture.<\/p>\n Installing a support system will not only reduce this problem, it will actually stop repetitive emails as I will have a fully structured knowledgebase that should result in general queries becoming non existent. This is just another step I feel I have to take to grow my business. More on this next week.<\/p>\n I am also working on improving the graphics for my new eBook ‘Resale Rights Blueprint<\/a>‘ as I feel they can be spruced up a bit. No matter what you sell you need good sales copy so I will be working on that next week and you should see the improvements made. In fact by the time I launch this eBook it will look totally different.<\/p>\n I also submitted another article to the article directories. This is something I now plan to do twice a week. As Submit Your Article<\/a> allows up to 8 submissions per month I am going to take full advantage.<\/p>\n If you want to view the article I submitted on Tuesday click here<\/a>.<\/p>\n I also added 2 promos to my autoresponder sequence. One was Dave’s Online Videos<\/a> that I discussed on Monday. As the review of AuctionTNT<\/a> was a success earlier in the week I have decided to promote Dave’s Cool Website via a review also. Only time will tell how this goes.<\/p>\n The other product is an eBook called ‘Free Listings Report<\/a>‘ By Keith Purkiss. Keith is a long time member of Your Own eBook Business<\/a> and I have been helping him to get this product launched. I feel it only fair that I also help him promote as I think Keith is onto a winner with this one.<\/p>\n Now the reason I am promoting these on autoresponder sequence is so I can promote these products for years to come. Each new person that signs up for any of my lists gets an email from me a pre-determined stages. As I have loaded these promos into my sequence they will also receive these offers. These emails should start to go out over the next 24 hours and once they do I will earn a slow but steady income.<\/p>\n Well, that’s it for today. I also want to point out this may be the last you hear from me till Sunday or even Monday as I normally take the weekends off and that usually includes Friday’s. I will still try and respond to comments left on the blog and I may post before Monday. It all depends if I decide to do any work tomorrow and this will depend how bad my hangover is in the morning as I’m off out tonight \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":" Today I have been extremely busy although most of the activity has been behind the scenes. I have been working with my support manager Daniel on a new ticket system…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-40","post","type-post","status-publish","format-standard","hentry","category-a-month-in-the-life-of"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p2rQRH-E","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/posts\/40","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/comments?post=40"}],"version-history":[{"count":0,"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/posts\/40\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/media?parent=40"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/categories?post=40"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.johnthornhill.com\/blog\/wp-json\/wp\/v2\/tags?post=40"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}