Please Read Before Submitting a Support Ticket
Posted by Paula Brett on 06 December 2011 10:22 PM

Please ALWAYS check the knowledgebase for the answers to our most popular queries and questions. The chances are, your question has already been asked and the answer has been added to the Knowledgebase.

If you do need to submit a Support Ticket, to ensure that we can answer your query as quickly as possible, please make sure we have your full name, your purchase receipt ID (if submitting a billing query) and most importantly, please ensure your select the correct department to submit your ticket to -- John has a lot of products and we need to know which product you are referring to.  Please ensure you detail fully your problem with any steps you are taking so that we can reproduce the error. If submitting a query about your website or blog, you will need to let us know the url of your site and any login details (if you don't submit these, there will be emails backwards and forwards asking you for these and your problem will take longer to be solved).

If your query is hosting-related, to do with errors on your website, errors with your blog or email accounts etc. please submit a ticket to the D9 Hosting Support Desk, or if you aren't using D9, to your hosting company.

PLEASE MAKE SURE YOU WAIT FOR A RESPONSE FROM US BEFORE SUBMITTING FURTHER QUESTIONS OR THIS WILL PUT YOUR TICKET TO THE BACK OF THE QUEUE AND RESULT IN A DELAY IN OUR RESPONSE TIMES.
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